Click here to watch a brief video about this course.

Sales and selling are a key component of providing quality customer service, yet most front counter people—just like many of their colleagues in inbound call centers—believe the two activities are incompatible and should not be combined.

Our ACE the Call process adapted to front counter sales and customer service will teach your people to control the line, the counter and the conversation so that everyone is put at ease and conversations to upsell become a natural part of the front counter interaction.

Contact us to attend a free lesson to see for yourself how our program can help your front counter personnel make more sales, improve customer satisfaction and increase profits.